General Terms of Sale - A&T Office Admin Solutions

Effective from: May 2025

These Terms of Sale govern all purchases of services from A&T Office Admin Solutions, including but not limited to administrative support, tech VA services, body doubling and accountability sessions, website design and digital products or services.

1. Scope of Application

These terms apply to all services ordered via the A&T Office Admin Solutions website or through direct arrangement. By confirming a booking or purchase, you agree to these terms without exception.

2. Age Limit

You must be at least 18 years old to purchase coaching or service-based support and at least 16 to purchase digital products. We reserve the right to cancel and refund any order that does not meet this requirement.

3. Services Provided

Services include virtual admin support, website assistance, body doubling & accountability and technical support. These are described in more detail on the service pages or agreed upon in writing.

4. Pricing & Packages Summary

✅ General Admin Support

• £45/hour (Pay-As-You-Go)

• Retainer packages (3-month minimum):

  • £200 for 5 hours/month

  • £400 for 10 hours/month

  • £600 for 15 hours/month

  • £800 for 20 hours/month

✅ Tech VA & Website Support

• £55/hour (Pay-As-You-Go)

• Retainer packages (3-month minimum):

  • £250 for 5 hours/month

  • £500 for 10 hours/month

  • £750 for 15 hours/month

  • £1000 for 20 hours/month

✅ Body Doubling & Accountability Sessions

• £25 – 30-minute session

• £45 – 60-minute session (includes check-in + focused co-working)

• £160 – Monthly package (4 x 60-minute sessions)
  All sessions delivered online via Zoom.

Custom packages available on request. After the 3-month minimum, retainers roll into monthly agreements unless cancelled with 30 days’ written notice.

5. Payment Terms

• All services must be paid in full before work begins.

• Invoices are sent via email or paid through the website.

• Payment is accepted via bank transfer, Stripe, or PayPal.

• Late or failed payments may result in delayed or paused service.

6. Commitments & Cancellations

• Retainers require a 3-month minimum commitment.

• After that, they roll month-to-month unless cancelled in writing with 30 days’ notice.

• Unused retainer hours do not roll over unless agreed in writing.

• Individual session bookings (e.g. Body Doubling) require 24 hours’ notice to cancel or reschedule. No-shows or late cancellations may be charged in full.

7. Delivery of Services

• Services are delivered virtually unless agreed otherwise.

• Work is scheduled during standard working hours (Mon–Fri, 9am–3pm UK).

• Any digital content is provided via secure link or email.

• Urgent requests outside these hours may incur extra charges.

8. Revisions

• Minor edits are included within the agreed scope.

• Major revisions or requests outside the original brief will be quoted separately and charged at the relevant hourly rate.

9. Confidentiality

All client data, materials, and project information are treated as strictly confidential and never shared without written consent unless required by law.

10. Intellectual Property

Templates, systems, and content created by A&T Office Admin Solutions remain our intellectual property unless agreed otherwise. You receive a personal use licence unless stated.

11. Refunds

• Payments are non-refundable once work has started.

• For body doubling/accountability sessions, no refund is provided for missed or late attendance without notice.

• If A&T cannot deliver a service for any reason, a partial refund or credit may be issued.

12. Limitation of Liability

While we strive to deliver high-quality service, A&T Office Admin Solutions is not responsible for any direct or indirect losses. Outcomes are not guaranteed.

13. Data Protection

Your personal data is handled in line with UK GDPR and the Data Protection Act 2018. Read our Privacy Policy for full details.

14. Consent

By submitting a booking, ticking a consent box, or entering into service with A&T Office Admin Solutions, you confirm you’ve read, understood and agreed to these Terms of Sale.

📧 Questions? Email: info@atofficeadminsolutions.co.uk